Teams Phone Extensibility has landed on the Dynamics 365 Contact Center platform. The article below gives you some tips, but remember, pre-release / preview, gung ho? Something’s are wrong (which we found out), and below is just a repeat with […]
I thought I would start these #tech-nuggets for quick fixes and niggles I’m coming over some of the vendors I’m using, hope some of them help! Copilot Studio bots are really fun to work with, everyday we have new options […]
I thought that this would be a good first ‘new’ post about this subject, mainly since I changed my blog’s name. Smooth, eh? I’ve been in the Modern Work industry for almost 18 years. It mostly sits alongside Unified Communications […]
A new update has landed with Luware Nimbus with the reporting and some small changes to the PowerBI out-of-the-box template. The one good thing about the template overall is that it can be adjusted to suit the needs of the […]
I can say it, I’m getting older (perhaps wiser… some may disagree), and the whole AI term is now thrown around as part of modern culture and acceptance, some don’t understand it and some don’t want to know it, but […]